Things to know about your Delivery:
The website will currently accept international online orders from the following countries:
Please note that we will not vary the customs declaration amount, so please do not ask us to!
If you would like us to consider shipping to another country outside Australia not listed here, please email us at email@example.com
We package orders immediately for dispatch, however International Delivery can take up to 3-4 weeks to arrive.
All international customs and/or duties are the responsibility of the purchaser.
Shipping to the UK:
Yes, we will ship to the UK providing the order total is over 135 UK Pounds (around $270 AUD) before postage, to comply with Brexit rules. You may incur duties and taxes on arrival of your delivery which will be your responsibility. The postage cost will be $39 AUD.
Hot Chocolate Design / Chocolaticas: Please Note, due to licencing restrictions we can NOT send this product to the UK, Canada, NZ or South Africa.
To be eligible for a refund, exchange or store credit, please ensure the item:
We will then determine if a product is is eligible for a refund, exchange or store credit.
We reserve the right to decline a refund, exchange or store credit, if it is not within our Returns & Exchanges Policy.
Approved refunds will be returned back to the original source of payment. We will send you an email to let you know when your refund has been processed.
AFTERPAY, KLARNA & ZIP ... We will offer a store credit only for Afterpay, Klarna & ZIP Purchases
SALE & PROMOTIONAL ITEMS ... We will offer a store credit only on Sale & Promotional Items. A Sale Item is any item that is NOT Full Price.
OUTLET SALES ... All outlet Sales are FINAL unless faulty. Do NOT return Outlet Items as the return will not be processed.
ORDERS & PRE-ORDER CANCELLATIONS ... A 10% Restocking Fee will be charged.
Size Conversion Chart
Women's Approximate Sizes (Guide only):
|European||Australian / US||cms (approx)|
|37||6 - 6.5||23|
|38||7 - 7.5||23.8|
|39||8 - 8.5||24.6|
Other Things to help you decide
Product Description: If a shoe is a little smaller or larger than usual, we will let you know in the product description.
What is the Brand: Have you worn this brand before, as sizes are generally standard within the brands.
What is the Shoe made of: Leather will stretch a little more than fabric or synthetics.
Sizing for Dresses: Please scroll through the photo's for the individual dresses and it will be on the last picture!
Don't worry if you get it wrong ... see our returns / exchanges policy.
If you are still not sure, please contact us at firstname.lastname@example.org