Returns & Exchanges
Returns & Exchanges
At Shoe Fun, buying online should be a joy — and that includes the returns process. Here's everything you need to know.
Eligibility
To be eligible for an exchange or store credit, your item must:
- Have been purchased within the last 14 days
- Be unworn, undamaged, and unused
- Be in its original condition
- Be in its original packaging or shoe box
Once we receive your return, we'll assess it and let you know if it's eligible. Please include your proof of purchase and order number with your return.
Faulty Items
If your item arrives faulty, we'll do our best to send you a replacement. If a replacement isn't available, we'll issue a full refund back to your original payment method. You'll receive an email from us once this has been processed.
Wrong Size or Change of Mind
We're not able to offer refunds for incorrect size choice or change of mind, but we're happy to arrange an exchange or store credit instead.
Return Postage
Return postage is at your cost, unless the item is faulty.
Store Credits
Unless an item is faulty, returns are eligible for store credit only.
Sale & Discounted Items
Discounted & Sale Items We're happy to offer exchanges or store credits on discounted and sale items. This doesn't apply to Clearance items (see below).
Outlet & Clearance Items Clearance items are final sale — no exchanges, refunds, or store credits. An item is considered Clearance if it's marked as such, listed in the Clearance collection, or noted as Clearance in the product description.
Order & Pre-Order Cancellations
A 10% restocking fee applies to all cancelled orders and pre-orders.
Tips for Trying On Shoes
We want you to love your shoes — and to be able to return them if needed! To keep them in returnable condition while you try them on:
- Try shoes on carpet to protect the soles
- Pop on a stocking to avoid marking the lining
- Handle light-coloured materials with clean, dry hands
Before You Return
Please get in touch before sending anything back, so we can confirm your item is eligible and make the process as smooth as possible.