Customer Service

 

 

Shipping & Delivery

  • Delivery over $100 is FREE AUSTRALIA WIDE.
  • International Delivery available
  • $10 Flat Rate Delivery for orders under $100.
  • Orders can be tracked at Australia Post with tracking number supplied.
  • Shoe Fun recommends you provide a secure delivery address, as we are not responsible for lost or stolen parcels.

 

Privacy & Security

  • Secure online Shopping with 128bit SSL Security Encription.
  • Your Credit Card details are NOT Stored.
  • Your details will never be given to anyone else, it is only collected to fulfill your order.

 

 Returns & Exchanges

  • Return your items to us that are Unused, unmarked and in original packaging (including box) for full refund or exchange with your completed refund / exchange form.
  • Please contact us at fun@shoefun.com.au if you would like an exchange or refund so that we know that the goods are on their way, or if you would like us to put aside another size for you!
  • Returns to: Shoe Fun, PO Box 2267, Mandurah DC WA 6210

 

Customer Guarantee

  • If you are not satisfied with your purchase, simply return the product to us and we will give a full refund or exchange.
  • Conditions of exchange are that the goods are unused, unmarked and in original packaging.

 

Gift & Discount Codes

  • Only one discount code can be used per transaction.
  • Some discount codes will not apply to Sales Items.
  • Some discount codes will have expiry dates.

 

Viewing Orders

To view your order, simply log into your account and view your order status.

 

Updating Account Information

Update your account information at any time by logging into your account.